Built to Last: Assuring the Resilience of Compliance

 In Content Analytics

 As the current environment diverts organizational focus to meeting the needs of an ever-changing set of business requirements – where almost everything feels different – the ability to maintain a resilient culture of conduct & compliance is a challenge for CROs and their team.

No one would dispute the significant disruption most organizations have endured the ongoing impact of the COVID-19 pandemic and the resulting transition to a remote workforce. In the midst of this upheaval, there has been a natural tendency for companies to focus internal energy upon basic survival and continuity skills. Some industry experts have recommended greater flexibility around corporate culture is warranted, to enable the workforce and management to adapt to a changing set of norms. While this is good advice, CROs and their teams are faced with the conflicting priority of ensuring conduct compliance in a more challenging, virtual environment.

At Zoomi we’ve observed that forward-looking companies have embraced the current environment as an opportunity to double down on their culture of compliance and integrity, driven by a perspective that this level of accountability will serve as both an internal and external differentiator moving forward.

With that premise in mind, here are three actions we’ve observed recently from conduct and compliance teams as they act to ensure the resilience of their compliance culture:

Clarity and Presence: Setting the tone from the top is essential, as is establishing clear and defined guidance. Redistributing corporate compliance policies and standards, and highlighting those most impacted by COVID-19 and new remote work dynamics is a logical first step. Frequent and consistent communications from compliance, conduct, and risk leadership will offset the possibility that employees will relax their compliance-related behaviors or seek to find workarounds in the face of remote work complexities.

Training Signals Continuity: New rules of engagement have a cascading effect across many functions, resulting in the need to support new skills development and process modifications to ensure compliance. As these requirements are identified, engaging the workforce in training programs will signal the importance of remaining current and diligent in corporate compliance standards. Maintaining a cadence to compliance training may also serve to ease the organization’s eventual migration to the evolving workforce dynamics of the future.

Assess and Evolve Training Content: A plethora of recent changes have direct and indirect compliance considerations, including the introduction of numerous COVID-19 related regulatory updates (both temporary and permanent). Leveraging new technologies to ensure that compliance training content is aligned with new learning objectives, regulatory requirements, and desired behaviors is essential. Being audit-ready may be more challenging amid ongoing organizational upheaval, but leveraging AI tools to assess learning assets and document the diligence your team exerts to align those assets with changing requirements is one way compliance and conduct groups can stay ahead of the curve.

Many challenges have been presented to compliance and conduct teams by the current pandemic crisis, including monitoring, governance, and maintaining cultural focus. However, maintaining a culture of compliance can produce long-term benefits while mitigating near-term risks.

To learn more about how Zoomi AI for Learning® can help you increase the resilience of your compliance and conduct programs, check us out at zoomi.ai.

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